Save Time & Manage Your Ownership

Have you used the Virtual Voice Assistant?

It’s a fast and convenient way to manage your ownership when you call Owner Services. After a quick account verification and without any wait time, the Virtual Voice Assistant can help with select actions regarding your ownership during non-business hours. 

What Can the Virtual Voice Assistant Help With?

Receive help with making reservations, banking points, checking availability, electing, as well as payment and many other ownership activities.

This enhancement allows Owners to make these transactions all without waiting on hold. 

Virtual Voice Assistant Expanded Hours

The Virtual Voice Assistant now has expanded hours, helping expedite your ownership requests with no wait times. 

It’s available Monday through Saturday from midnight to 8:30 a.m. (Eastern Time), then reopens at 10 a.m. (Eastern Time) for the remainder of the day. On Sunday, the Virtual Voice Assistant is open all hours.

Who Can Use Virtual Voice Assistant?

Right now, Virtual Voice Assistant is available in North America and for most English-speaking countries in Europe. And while it’s not yet available for the Asia-Pacific region, Member Services will happily assist with any membership needs during business hours.